Executive Platform
Up to 50%
reduction in labor costs
AI orchestration and human expertise help health systems reduce avoidable operating expense.
A new operating platform for healthcare
AI-Orchestrated Patient Experience Management
Improving Patient Experience. Reducing Operating Costs.
Ask anything about PEC360Start a conversation
Integrated With
Oracle Cerner
eClinicalWorks
REDCap
SharePoint
RingCentral
Genesys
LinkLive
Five9
Avaya
Built Around Health System Priorities
Better patient experiences. Better operating performance.
PEC360 brings AI, automation, intelligence, and healthcare expertise together to improve the outcomes that matter most across the health system.
Executive Outcome 01
Expand Patient Access
Recover lost schedule capacity, improve show rates, and help patients receive appropriate care sooner.
Supporting technology · Access360 · Connect360 · AVA
1Recover schedule capacity
2Improve show rates
3Create near-term access
Executive Outcome 02
Reduce Labor Costs
Create more operating capacity by automating routine work, increasing employee productivity, and allowing teams to focus on interactions that require human expertise.
Supporting technology · AVA · PEC Central · Intelligent workflows
1Automate routine work
2Increase employee productivity
3Create operating capacity
Executive Outcome 03
Automate Patient Calls
Use AVA as an intelligent digital front door to resolve appropriate routine needs, reduce handle time, and transfer complex conversations to live agents with context intact.
Supporting technology · AVA · Sherlock EKOL · PEC Central
1Resolve routine needs
2Reduce patient wait time
3Transfer complex calls with context
Executive Outcome 04
Understand Patient Experience
Understand patient friction and create more consistent, personalized experiences across every interaction.
Supporting technology · Insights · Sherlock EKOL · AVA
1Understand friction
2Coordinate every interaction
3Personalize the experience
Executive Outcome 05
Close Care Gaps
Identify care gaps, improve adherence, engage patients proactively, and keep patients connected to the care they need.
Supporting technology · Connect360 · Access360 · Insights · AVA
1Identify care gaps
2Improve adherence
3Support proactive engagement
Software and solutions
One connected system for patient experience operations.
Select any capability below to learn how it works.
Engage & Orchestrate
Understand & Execute
Quantifiable impact
Results across the connected PEC360 platform.
Explore verified operating, access, call-center, and patient-engagement metrics from PEC360 product materials and customer results.
Access360 · MidAtlantic Medical Group
14,465
additional monthly visits
Recovered capacity translated into substantially more patient access across the health system.
Insights
100%
of calls reviewed
PEC360 replaces limited sampling with complete visibility into patient conversations and agent performance.
Access360 · Primary Care
32%
reduction in Effective No-Show Rate
Across 128 primary care physicians, ENSR fell from 40.44% in March 2025 to 27.51% by July 2026. Results reflect this specific deployment.
Voice AI
25–50%
of patient calls handled end-to-end
Routine patient conversations can be completed without adding live-agent workload.
Access360 · Arizona
14x
original investment returned
The first month produced $145,500 in incremental revenue and a projected $1.74M annual recovery.
Access360 · Primary Care
79.66%
patient response rate
Nearly four in five patients responded to confirmation outreach, giving access teams earlier visibility into patient intent.
Call Center Economics
$423K
annual savings across 10 agents
A modeled $3,526 monthly saving per agent compounds into substantial annual operating leverage.
Insights
5
AI signals monitored per call
Every interaction is evaluated across multiple quality, sentiment, risk, and opportunity signals.
Access360 · Primary Care
70.63%
appointments confirmed
The 128-provider group confirmed more than seven in ten appointments through its Access360 confirmation process.
Voice AI
1/10
the cost of a live FTE agent
AVA expands service availability while materially changing the economics of routine call handling.
Access360 · MidAtlantic Medical Group
56%
reduction in no-show rate
The organization improved attendance while supporting more than 500 providers across four hospitals.
Access360 · Primary Care
149,923
confirmation messages sent
Access360 supported confirmation outreach at scale while helping the organization concentrate attention on unresolved schedule risk.
Voice AI
0 sec
average wait time
Patients can receive immediate assistance around the clock instead of entering a traditional queue.
Access360 · Arizona
1,323
additional monthly visits
A 70-provider primary care group recovered 63 visits per day within the first 30 days.
Access360 · MidAtlantic Medical Group
$2.86M
new monthly revenue
Improved schedule utilization converted recovered capacity into measurable financial impact.
Industries
Who We Serve
Academic Medical Centers
Support teaching hospitals and faculty practices with connected patient access and experience operations.
Independent Medical Groups
Use practical AI tools to reduce no-shows and improve patient access without adding administrative burden.
Healthcare Systems
Coordinate patient access, contact center performance, and patient experience across complex health systems.
Customer Results
1,323 additional visits recovered every month.
A 70-provider primary care group used Access360 to identify appointment risk earlier and recover capacity that would otherwise have been lost to no-shows, same-day cancellations, and reschedules.
70-provider primary care group
- Additional visits / month
- 1,323
- Additional visits / day
- 63
- The original investment in the first month
- 14x
The Next Operating Advantage
What could PEC360 change for your health system?
Patient AccessLabor EfficiencyValue-Based CarePatient ExperienceAI Voice Automation
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Get a free demo of PEC360’s AI-driven tools to streamline operations and enhance patient care.