AI and Humans Working Together To Enhance the Patient Experience

As we look toward 2025, the healthcare industry is buzzing with one key focus: "access to care." This concept is becoming a central priority in hospital C-suites as systems across the country face rising demand for healthcare services, clinician shortages, and stretched resources. According to a recent article from Becker’s Hospital Review, many organizations are investing in strategies to address these challenges, from expanding physical capacity with new construction projects to adopting innovative technologies and fostering community partnerships.

In the competitive world of primary care, maximizing patient access and reducing inefficiencies in appointment scheduling are critical for improving both patient care and the financial performance of healthcare practices. A primary care group in Northern California, part of a national health system, was facing challenges with missed appointments, same-day cancellations, and inefficient use of appointment slots. After implementing PEC360’s Smart Confirming Technology, the group achieved remarkable results, including a 3000% return on investment (ROI) and $6.2 million in incremental revenue in the first year.

Healthcare systems face ongoing challenges with patient appointment scheduling, including missed appointments, last-minute cancellations, and the inefficiencies they create. PEC360’s Smart Confirming Technology, powered by Artificial Intelligence (AI), provides a transformative solution to these problems, optimizing appointment scheduling, increasing patient access, and improving financial performance. A recent case study with a large healthcare system in the Carolinas demonstrates how PEC360’s platform can deliver impressive results.