AI Agent Sherlock

Ai Agent Sherlock

Data Analytics

AI Agent Sherlock is an AI Call Monitoring technology that converts phone conversations between call centers and patients into unstructured text data that can be analyzed by AI to measure patient sentiment, employee empathy and employee quality assurance. Gone are the days of manually listening to a random sampling of calls and subjectively scoring them based on your QA measures. Agent Sherlock can score every call in real time based on your QA measures to reveal training opportunities for staff and uncover problematic calls with patients so they can be addressed. In addition, AI Agent Sherlock provides contextual search across all calls to reveal trends, strategic insights and opportunities to improve The Patient Experience.

AI Agent Sherlock

Features

AI Agent Sherlock is an advanced AI call monitoring technology that measures patient sentiment and call center agent performance to elevate The Patient Experience.

Patient Sentiment Analysis

Patient Sentiment Scoring is the North Star for The Patient Experience. AI Agent Sherlock examines patient conversations and emotions throughout each segment of a phone call, providing valuable insights that help managers understand patient satisfaction and identify key factors influencing the patient sentiment score.

Agent Empathy & Quality

AI Agent Sherlock measures call center agent empathy and performs quality assurance on every call based on your own QA measures. Having access to this data is essential when operating a healthcare call center that is constantly under attack based on anecdotal information.

Agent Training

AI Agent Sherlock evaluates how effectively call center staff handle calls, address objections, and adhere to healthcare organization guidelines and protocols. This allows managers to identify shortcomings in agent performance, ensuring that staff are equipped with the skills to manage patient interactions efficiently while following established procedures. By pinpointing areas for improvement, AI Agent Sherlock provides real time contextual insights to enhance agent training.

Search Across All Calls

AI Agent Sherlock uses AI to analyze every call, creating a searchable database of all call data. Unlike manual reviews, which are limited to a small sample, AI processes the entire call volume, allowing managers to type in any questions and access detailed insights into strategic insights and opportunities to improve quality of care, financial performance and the patient experience.

Transform Insights into Action

AI Agent Sherlock empowers managers to not only gain a comprehensive understanding of call data but also take actionable steps to address identified issues. Once AI analyzes every call and provides detailed insights, managers can use this data to make informed decisions and implement changes within the organization.

Drive Efficiency and Cost Savings

By gauging patient sentiment, analyzing agent performance, improving agent training, and searching across all calls, AI Agent Sherlock provides a powerful tool for organizations to drive efficiency and cost savings. Managers gain accurate, data-driven insights that allow them to implement targeted changes. This enables organizations to optimize training, address performance gaps, and transition manual QA agents into more impactful roles that drive change.