Ai Agent Sherlock
Data Analytics

AI Agent Sherlock

AI Agent Sherlock is an AI-powered quality assurance tool for healthcare call centers that provides actionable insights from every patient-scheduler interaction. By analyzing objective, unbiased data, Sherlock organizes this information in a way that allows managers to easily access and use it to improve performance. It helps reduce employee turnover, address staff shortages, and streamline operations. With detailed analysis, Sherlock goes beyond surface-level metrics, enabling managers to identify the root causes of issues, such as why patients refuse to schedule, and take informed action to optimize scheduling processes and staff training.

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AI Agent Sherlock

Features

AI Agent Sherlock is an advanced call monitoring solution that transforms voice calls into unstructured text data.

Patient Sentiment Analysis

Patient Sentiment Analysis examines patient responses and emotions throughout each segment of the phone call, providing valuable insights that help managers understand patient feelings and identify key factors influencing scheduling decisions, ultimately improving patient satisfaction and operational efficiency.

Agent Empathy & Quality

Agent Empathy and Quality enables managers to measure agent performance in patient engagement, fostering clear communication and ensuring the desired outcome of each interaction. This evaluation assesses how effectively agents inquire about patient identity while ensuring HIPAA compliance and addressing patient concerns.

Agent Training

Agent Training evaluates how effectively call center staff handle calls, address objections, and adhere to healthcare organization scheduling protocols. This allows managers to identify shortcomings in agent performance, ensuring that staff are equipped with the skills to manage patient interactions efficiently while following established procedures. By pinpointing areas for improvement, AI Agent Sherlock provides insights to enhance agent training.

Search Across All Calls

AI Agent Sherlock uses AI to analyze every call, creating a searchable database of all call data. Unlike manual reviews, which are limited to a small sample, AI processes the entire call volume, allowing managers to type in any questions and access detailed insights into agent performance, objection handling, and adherence to healthcare protocols. This provides a comprehensive, data-driven understanding of each interaction, ensuring more reliable evaluations.

Transform Insights into Action

AI Agent Sherlock empowers managers to not only gain a comprehensive understanding of call data but also take actionable steps to address identified issues. Once AI analyzes every call and provides detailed insights, managers can use this data to make informed decisions and implement changes within the organization.

Drive Efficiency and Cost Savings

By gauging patient sentiment, analyzing agent performance, improving agent training, and searching across all calls, AI Agent Sherlock provides a powerful tool for organizations to drive efficiency and cost savings. Managers gain accurate, data-driven insights that allow them to implement targeted changes. This enables organizations to optimize training, address performance gaps, and transition manual QA agents into more impactful roles that drive change.