AI Agent Sherlock
AI Agent Sherlock is an AI-powered quality assurance tool for healthcare call centers that provides actionable insights from every patient-scheduler interaction. By analyzing objective, unbiased data, Sherlock organizes this information in a way that allows managers to easily access and use it to improve performance. It helps reduce employee turnover, address staff shortages, and streamline operations. With detailed analysis, Sherlock goes beyond surface-level metrics, enabling managers to identify the root causes of issues, such as why patients refuse to schedule, and take informed action to optimize scheduling processes and staff training.