Smart Confirming

Smart Confirming

Patient Access

Smart Confirming is an AI-powered reminder and double-booking decision-support platform that helps healthcare organizations reduce no-show rates by tailoring reminders to each appointment’s individual characteristics. By analyzing patient data and predicting high-risk no-shows, the platform enables clinics to optimize their schedules, recover patient access, and improve operational efficiency. It combines same-day cancellations, re-schedules, and no-shows to provide a true measure of patient access, ensuring better appointment management and improved patient care.

Smart confirming

Features

Smart Confirming is an AI-enabled appointment confirmation platform that improves:

Patient Access

Patient access is a key factor in patient satisfaction, with average wait times often reaching 40 days. Smart Confirming enhances patient access by optimizing schedules and introducing a new industry metric that combines no-shows, same-day cancellations, and re-schedules. This approach helps reduce disruptions and improve appointment availability.

Show Rates

Smart Confirming improves show rates by considering all relevant data points—such as appointment history, patient preferences, and engagement patterns—and tailoring messaging to each individual. High probability no-shows are confirmed further in advance, more frequently, and with specific messaging to ensure they are less likely to miss their appointments. This personalized approach helps clinics and organizations optimize reminders and increase the likelihood that patients will show up for their appointments.

Care Plan Adherence

Smart Confirming enhances care plan adherence by improving appointment attendance and follow-through on referrals. By reducing no-shows, patients are more likely to stay on track with their prescribed care plans, leading to better health outcomes. The technology helps ensure patients attend their scheduled appointments, which in turn reduces care gaps and promotes consistent treatment. This results in improved patient health outcomes, as timely care is critical to the success of their care plans.

Incremental Revenue

Billions of dollars are lost each year due to missed appointment slots. By recovering these lost opportunities, Smart Confirming has proven to deliver ROI’s of over 1000%, with a minimum ROI guarantee of 300%. Through tailored messaging cadence and content, along with effective double-booking strategies and consulting dashboards, the platform enables healthcare organizations to optimize appointment scheduling, reduce no-shows, and proactively manage their schedules. This results in significant incremental revenue, enhancing both financial performance and operational efficiency.

Double-Booking Decision-Support Dashboards

Double-Booking Decision-Support identifies high-risk no-show patients who are ideal candidates for double-booking. By analyzing patient demographics, scheduling data, and interactions with the appointment confirmation process, it helps clinics optimize appointment scheduling, recapture missed slots, and improve patient access.

Dashboards provide clinics with actionable insights into appointment trends and performance, allowing them to monitor missed appointments, optimize scheduling, and fill open slots more efficiently.

Improve Patient Experience

Patient access is a leading factor in shaping patient experience, and improving it can significantly enhance overall satisfaction. Smart Confirming technology empowers clinics with dashboards and scripts that streamline the scheduling process, ensuring quick and efficient engagement with patients, especially for new appointments and referrals.

Clinics can quickly "work in" patients, making them feel valued and cared for right from the start. This ease of access not only improves the patient’s initial experience but also builds trust, fostering long-term satisfaction and loyalty.