How PEC360’s Smart Confirming Technology Helped Carolina's Healthcare System Improve Patient Access and Save Millions

Healthcare systems face ongoing challenges with patient appointment scheduling, including missed appointments, last-minute cancellations, and the inefficiencies they create. PEC360’s Smart Confirming Technology, powered by Artificial Intelligence (AI), provides a transformative solution to these problems, optimizing appointment scheduling, increasing patient access, and improving financial performance. A recent case study with a large healthcare system in the Carolinas demonstrates how PEC360’s platform can deliver impressive results.

The Challenge: High No-Show Rate and Missed Appointments

A multispecialty group employed by a major health system in the Carolinas faced significant issues with patient no-shows and missed appointments. With over 500 providers across 148 locations and 1.2 million patient visits annually, the healthcare system was struggling to maintain a full schedule.

• No-show rate: 15.1%
• Missed appointments annually: 347,000

These challenges resulted in substantial inefficiencies and lost revenue, as available appointment slots went unfilled. The healthcare system needed a solution to optimize patient scheduling, reduce the no-show rate, and improve overall patient access to care.

The Solution: PEC360’s Smart Confirming Technology

PEC360’s Smart Confirming Technology provided a robust solution to these problems. The AI-powered platform tailored appointment confirmations based on a variety of factors to improve the likelihood that patients would show up for their appointments. Key features of the platform include:

• AI-Powered Confirmation: Tailored appointment confirmations using AI to optimize timing, frequency, and messaging.
• Smart Rescheduling: Increased the number of rescheduled appointments through an intelligent texting platform that targeted patients with high likelihoods of rescheduling.
• Prediction of Attendance: The AI platform predicted the likelihood of patients attending their appointments, adjusting outreach efforts accordingly.
• EHR Integration: Seamless integration with the healthcare system’s Electronic Health Records (EHR) system, ensuring a smooth workflow and accurate data capture.

The Results: Significant Improvement in Patient Access and Financial Performance

The Results: Significant Improvement in Patient Access and Financial Performance
The results of implementing PEC360’s Smart Confirming Technology were impressive. Over the course of just one year, the healthcare system saw dramatic improvements in both patient access and financial outcomes.

• Reduced no-show rate: The no-show rate decreased from 15.2% to 6.5% in the first year, and further improved to 5.9% in the second year.
• Increased patient access: The system generated over 145,000 additional available patient appointments in the first year, thanks to reduced no-shows and improved rescheduling.
• Financial impact: The system achieved $10.8 million in savings in the first year, largely due to improved appointment attendance and increased patient access.
• Long-term value: The total life value of the technology was estimated to be over $75 million, factoring in ongoing improvements in scheduling efficiency and patient retention.

Why PEC360’s Smart Confirming Technology Works

PEC360’s platform uses AI to not only predict which patients are most likely to show up, but also optimizes the way appointments are confirmed, based on data-driven insights. By adapting to individual patient behaviors, the platform ensures that confirmations are sent at the right time and through the right channels. This level of precision is key to reducing missed appointments and improving patient access.

The system also helps healthcare providers maintain a more accurate view of their effective no-show rate, which includes not just patients who miss their appointments, but also those who cancel or reschedule on the same day. By addressing these issues, PEC360’s Smart Confirming Technology helps practices better manage their schedules, freeing up appointment slots and improving patient access.

Conclusion

PEC360’s Smart Confirming Technology is revolutionizing patient scheduling for healthcare systems. By using AI to optimize appointment confirmations, predict patient attendance, and improve scheduling workflows, PEC360 helps healthcare providers reduce no-show rates, increase patient access, and deliver significant financial savings. As demonstrated by the Carolina healthcare system, the results are both immediate and long-lasting, with over $75 million in total life value generated and $10.8 million in savings in the first year alone.

For healthcare providers looking to improve patient access, reduce missed appointments, and optimize scheduling, PEC360’s Smart Confirming Technology is a proven, data-driven solution that delivers real-world results

To learn more about how PEC360 can help your healthcare system improve scheduling efficiency and financial performance, visit PEC360 website.