PEC360 Smart CRM
PEC360’s CRM Technology Platform
PEC360’s Patient Engagement Centers and supporting CRM-Driven Technology Platform positions healthcare organizations to succeed in today’s consumer-driven, value-based healthcare environment. By customizing workflows that operationalize healthcare data and analytics, PEC360’s technology supports the processes needed to retain, manage and motivate patients to seek the healthcare they need.
PEC360’s technology platform operationalizes healthcare data by:
- Aggregating and Normalizing patient data from disparate software systems across the care continuum
PEC360’s interface engine aggregates and normalizes clinical, scheduling, demographic, financial and claims data from disparate systems to create a master patient database that provides a 360 degree view of each patient. Each PEC360 interface is customized to maximize our clients existing interface infrastructure and to minimize our clients IT resource requirements. Our interface engine is versatile and utilizes HL7, CCD, Flat Files and a host of other formats to receive data from our clients’ health information systems.
- Applying Data Analytics that turns aggregated data into actionable intelligence by identifying patients with healthcare needs
PEC360’s Analytics platform is designed to accept analytics from a multitude of sources. PEC360’s analytics engine provides clinical analytics, process analytics and predictive analytics. In addition PEC360’s analytics platform can accept client generated analytics, EMR generated analytics, payer generated analytics as well as analytics from other 3rd party analytics vendors.
- Utilizing PEC360’s proprietary CRM-driven Technology Platform to provide workflows that operationalize healthcare data and analytics for care coordination, case management, and patient engagement activities.
PEC360’s CRM platform organizes analytics into workflows for ‘Care Advisors” who make live calls to patients with identified healthcare needs. Our CRM platform allows “Care Advisors” to manage ongoing conversations with thousands of patients at once.
- Having “Care Advisors” proactively engage and or schedule patients with identified healthcare needs.
Care Advisors are specifically trained to engage and motivate patients to take a desired action concerning their healthcare. With rising deductibles, increasing competition for patient’s time and money and a healthcare marketplace that now includes Walmart, CVS, and an urgent care clinic on every street corner, healthcare organizations must proactively engage patients with meaningful conversations to maintain their loyalty, protect their patient relationships and ensure their patients are receiving the care they need.