45%
of patients are past due for a
visit or procedure.
visit or procedure.
$150B
Lost annually to wasted appointment slots.
20%
of patient calls abandoned
each week.
each week.
<2%
of patient calls are monitored for Quality Assurance.
Software
Services
Software Solutions
AI-Powered Technology for Healthcare
Software to enhance patient experience and engagement. Maximize your impact by optimizing the patient journey from start to finish.
AI Agent Sherlock
AI Agent Sherlock is an advanced call monitoring solution that transforms voice calls into unstructured text data that enables:
Patient Sentiment Analysis
Search Across All Calls
Agent Empathy & Quality
Transform Insights into Action
Contextual Agent Training
Drive Efficiency and Cost Savings
Smart Confirming
Smart Confirming is an AI-enabled appointment confirmation and decision-support platform that improves:
Patient Access
Incremental Revenue
Show Rates
Create 48 Hr. Patient Access
Care Plan Adherence
Improve Patient Experience
PEC Central
PEC Central is an AI-enabled patient communications CRM platform that supports:
Patient Communications & Engagement initiatives
Conversational Prompting
Bi-Directional Care Gap Closure
Value-Based Care Success
Referral Management
Risk Contract Management
Services
Supporting Services
In addition to our software, PEC360 offers services that support your healthcare operations.
PEC Central Outsourced Call Center
PEC360 offers outsourced staffing solutions to support and enhance call center operations. Our Care Advocates, trained call center agents using our software, can supplement your team or fully manage operations, streamlining workflows and efficiently addressing patient care gaps.
Call Overflow Management
Revenue Generation
Full or Partial Outsourced Call Center Services
Scalable Staffing Solutions
Appointment Scheduling
Proactive Patient Advocacy
Consulting
PEC360 provides expert consulting services that help healthcare organizations implement tailored solutions for improved efficiency and outcomes.
Technology Integration
Workflow Streamlining
Call Center Management Consulting
Patient Engagement Enhancement
Remote Work Training and Support
Tailored Operational Solutions
