Our Story
Founding Vision
Founded in 2008, PEC360 began by taking existing Customer Relationship Management (CRM) technology and adapting it to meet the unique needs of healthcare. By 2012, this innovation led to the development of our proprietary, healthcare-specific CRM solution. This technology empowers healthcare organizations to deliver personalized, efficient care, strengthen patient-provider relationships, and ensure timely, appropriate care—especially as the industry shifted toward value-based care models.
Growth & Evolution
As PEC360 grew, we refined our platform and expanded our offerings to address emerging healthcare challenges. Recognizing that patient access would remain a key issue, we developed Smart Confirming to streamline communication and enhance access. Over time, we added new capabilities to optimize patient engagement, improve operational efficiency, and provide deeper data insights. Through years of growth and learning about the healthcare landscape, we've further developed and streamlined our offerings to better meet the evolving needs of the industry.
Today & Future Goals
Today, PEC360 has evolved into a leading provider of AI enabled solutions that address the dynamic challenges of modern healthcare. We’ve expanded our platform to optimize patient engagement, improve efficiency, and provide deeper data insights. With years of growth and expertise, we now offer a comprehensive suite of solutions tailored to meet the unique needs of healthcare organizations. Looking ahead, we are committed to continually innovating and evolving our technology to drive better outcomes and support the future of healthcare.
Meet The Leadership Team
Meet our team of healthcare innovators, technologists, and experts dedicated to transforming the patient experience and driving success for healthcare systems.
Chris Brunson is an entrepreneur with over 20 years experience. Chris has owned and operated multiple successful businesses. His most successful ventures were based on the creative use of CRM (Customer Relationship Management) technology and supporting business processes.
Chris Brunson is an entrepreneur with over 20 years experience. Chris has owned and operated multiple successful businesses. His most successful ventures were based on the creative use of CRM (Customer Relationship Management) technology and supporting business processes.
Shaun Sullivan is the CTO at PEC 360. Mr. Sullivan has over 25 years of software development and technology industry experience. He is the designer and chief architect of PEC 360‘s CRM and predictive modeling platforms. At PEC 360 he leads the software development group and works with the executive team to chart the company’s technology strategy and execution. He is also a member of PEC 360’s board of directors.
Shaun Sullivan is the CTO at PEC 360. Mr. Sullivan has over 25 years of software development and technology industry experience. He is the designer and chief architect of PEC 360‘s CRM and predictive modeling platforms. At PEC 360 he leads the software development group and works with the executive team to chart the company’s technology strategy and execution. He is also a member of PEC 360’s board of directors.
Doug joined PEC360 at the beginning of 2017 as President of Strategic Development and as a member of the PEC360 Executive Committee. Doug’s role is to use his 30 years of healthcare executive management experience to guide PEC360 in optimizing its Patient Engagement Centers and the delivery of it’s products and services. Doug works directly with both current and prospective clients to apply CRM technology solutions to our clients individual needs.
Doug joined PEC360 at the beginning of 2017 as President of Strategic Development and as a member of the PEC360 Executive Committee. Doug’s role is to use his 30 years of healthcare executive management experience to guide PEC360 in optimizing its Patient Engagement Centers and the delivery of it’s products and services. Doug works directly with both current and prospective clients to apply CRM technology solutions to our clients individual needs.
As Vice President of Client Services, Misty combines operational expertise with a strong commitment to client success. Her primary mission is to collaborate with medical group leadership, physicians, and their staff to ensure that PEC solutions are working effectively and delivering the desired results. Misty’s leadership fosters the development of teams that translate strategies into actionable workflows, driving tangible outcomes.
As Vice President of Client Services, Misty combines operational expertise with a strong commitment to client success. Her primary mission is to collaborate with medical group leadership, physicians, and their staff to ensure that PEC solutions are working effectively and delivering the desired results. Misty’s leadership fosters the development of teams that translate strategies into actionable workflows, driving tangible outcomes.
Teresa has worked with the organization since 2012, where she has led the development of teams and designed efficient workflows across hospital systems. A key player in the creation and execution of the Patient Experience Platform, her leadership and dedication to improving healthcare quality have made her a vital asset to the organization.
Teresa has worked with the organization since 2012, where she has led the development of teams and designed efficient workflows across hospital systems. A key player in the creation and execution of the Patient Experience Platform, her leadership and dedication to improving healthcare quality have made her a vital asset to the organization.
Thomas Lukasik is the Chief Interface Architect at PEC360. His primary responsibility is to facilitate the on-boarding of the healthcare organizations that PEC360 supports and to develop interfaces for Health Information Exchange that meet the requirements and support the objectives of their executive, administrative, and IT level stakeholders.
Thomas Lukasik is the Chief Interface Architect at PEC360. His primary responsibility is to facilitate the on-boarding of the healthcare organizations that PEC360 supports and to develop interfaces for Health Information Exchange that meet the requirements and support the objectives of their executive, administrative, and IT level stakeholders.
Steve brings 40 years of experience and a vast network of relationships to PEC360. He leverages his expertise to harness business opportunities, strengthen strategic partnerships, and drive growth initiatives that enhance PEC360's operations and expand its reach.
Steve brings 40 years of experience and a vast network of relationships to PEC360. He leverages his expertise to harness business opportunities, strengthen strategic partnerships, and drive growth initiatives that enhance PEC360's operations and expand its reach.
At PEC360, we leverage AI with human expertise to transform healthcare with intuitive software solutions that improve communication, coordination, and engagement. Our platform helps healthcare systems deliver proactive patient-focused services, enhance outcomes, streamline operations, and foster sustainable growth.
A 360 degree approach to innovation
